What’s your return policy?Updated 2 days ago

You can return Speks purchased on our site within 30 days for a small fee — just grab your order number and visit returns.getspeksshop.us.com to get started. Returns made between 30–60 days are eligible for store credit instead. If you purchased from an authorized reseller, retail store, or Amazon, please contact them directly for a refund or replacement.

How do I make an exchange or return for something bought on your website?Updated 7 months ago

Get your order number handy and visit returns. to start your return or exchange. Need additional help? Reach out via our contact form and one of our customer service reps will be in touch. Be sure to include your order number and the issue in your message, so we can help you out quickly! 

All international orders are final sale.

My Speks arrived broken — what do I do?Updated 2 days ago

We’re sorry to hear that! If your product arrives defective or develops a manufacturing issue within 60 days of purchase, you may be eligible for a refund (we’re not able to send replacements). Our warranty covers defects in materials or workmanship under normal use, but not damage from misuse, accidents, improper care, normal wear and tear, or modifications. If purchased from a reseller, retail store, or Amazon, please contact them directly.

How long does it take to process my return?Updated 2 days ago

Most returns are processed within 7 business days of us receiving them.

Does my return need to be in perfect condition?Updated 2 days ago

Ideally, yes, but it doesn’t have to be if your order is under $300. Orders over $300 must be returned in resellable condition with seals intact and no damage, and are subject to an additional return fee. Orders over $800 aren’t eligible for return.